Shipping and Returns
Shipping Costs and Options In addition to our basic domestic USPS and FEDEX rates, JandSLighting.com offers a variety of shipping options for all domestic orders. All shipping rates are calculated when the order is processed and packed, and those fees are added to your order at that time.
What happens if my order is lost or damaged? JandSLighting.com uses careful packing techniques and sturdy shipping cartons, not to mention our experienced parcel prep team, meaning it is rare that a parcel is lost or damaged. However, occasionally items are damaged during shipping. If that happens, simply report the damage and we will correct matters to your satisfaction. Lost items will be tracked first and if not found within 15 days, we will gladly replace the merchandise.
Order Changes or Cancellations and Returns. Because we generally process orders quickly, the window of opportunity for changing your order is often very narrow. Once an order is generated for the pull process, it can only be changed if it has not been shipped. Items may be added, subtracted and/or substituted for another item prior to shipping.
Should you need to cancel an order, please call 1-866-731-2703.If you need to return an item because of a mistake in ordering, please note that there is a 35% restocking fee plus freight charges to and from. All returns must have an RMA number accompanying the merchandise at the time of the return. Returns without RMA numbers are subject to a possible 50% restocking fee plus freight to and from. Should you need to return an item because of material defects please call 1-866-731-2703 and we will gladly replace or refund all monies for product and shipping. Products returned must be in original package and in perfect working order.
Company Policies, Exchanges and Returns at JandSLighting.com, we will help you resolve any purchase problems as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns policy information.
- Shipping charges are non-refundable unless we make the mistake.
- All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
- An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
- The returned package must be received within 10 business days of the RMA issued date.
- All products are sold with their respective manufacturer warranties. Please note that warranty periods and services vary by manufacturer and product.
- When returning product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
- All items must be returned in as new condition in the original packaging and have all accessories, blank warranty cards, and owner manuals.
8. Please note all returns conditions listed above, as applicable to your return.
Conditions of Use
All information provided on this Web site is subject to change without notice. While efforts have been made to make this Web site helpful and accurate, due to the open nature of this Web site, and the potential for errors in the storage and transmission of digital information, JandSLighting.com does not warrant the accuracy of information obtained from this Web site. ALL MATERIALS POSTED ON THIS SITE ARE "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. JANDSLIGHTING.COM DISCLAIMS ALL WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JandSLighting.com ONLINE DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JandSLighting.com DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
Access and Use of Information
Access to this Web site is limited to viewing the linked Web pages solely for legitimate business purposes to access the information provided by JandSLighting.com at this Web site. Any access or attempt to access other areas of the JandSLighting.com computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this Web site other than in connection with a legitimate business purpose.
Cross Reference Information
Product cross-reference comparisons do not imply that all products compared are available, or in the case of functional equivalency, that performance and other characteristics are perfectly comparable. For critical applications, review specifications prior to purchase.
This Web site contains many JandSLighting.com and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this Web site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Web site does not constitute a right to copy or use any of the intellectual property of JandSLighting.com or its suppliers. Statutory notice contained herein represents trademark status in the United States.
This Site may be linked to other sites which are not maintained by JandSLighting.com. JandSLighting.com is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by JandSLighting.com of the sites. JandSLighting.com disclaims any liability for links: (i) from another Web site to JandSLighting.com ; and (ii) to another Website from JandSLighting.com . In order to link to JandSLighting.com all users must comply with Linking Terms.
All materials contained on this Site are subject to the ownership rights of JandSLighting.com . and its Supplier Partners. JandSLighting.com hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or acquiring JandSLighting.com services or products. You agree that any copy made must include JandSLighting.com copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this Site.
All remarks, suggestions, ideas, graphics or other information communicated to JandSLighting.com through this Site will forever be the property of JandSLighting.com. Unless otherwise specified in writing, all material submitted to JandSLighting.com will be presumed to be public and JandSLighting.com will not be required to treat the information as confidential. JandSLighting.com shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the information.